End User Support

$90,879 - $105,355 + 15.4% super

Canberra, Coffs Harbour, Brisbane or Melbourne

Ongoing | Full-time

• • Deliver remote and onsite technical support across end user computing and workplace technologies in a fast-paced operational environment
  • Work as part of a collaborative ICT team resolving complex Level 2 incidents and supporting service continuity
  • Flexible work options and generous leave, including Christmas shutdown

About AMSA - Work with Purpose

Safe Seas. Clean Seas. Saving Lives.

At Australian Maritime Safety Authority (AMSA), every role contributes to our mission to protect lives, support safe maritime operations, and safeguard Australia’s marine environment.

We are Australia’s national agency responsible for maritime safety, marine environmental protection, and search and rescue coordination. Our work is enabled by strong digital, corporate and specialist capabilities that support operations nationwide.

With around 500 employees across Australia, AMSA offers meaningful careers in a complex, highly regulated environment with national impact. Learn more at amsa.gov.au.

About the Role

Provide Level 2 ICT support across AMSA by resolving escalated incidents and service requests across end user computing and workplace technologies to ensure continuity in a fast-paced agency responsible for maritime safety.

• Diagnose and resolve complex Level 2 incidents across end user devices and workplace technologies
• Deliver VIP support to senior leaders and business-critical users, prioritising and resolving high-impact issues with specialist ICT teams
• Provide support using remote tools and on-site assistance where required
• Support device provisioning, configuration and lifecycle activities (onboarding, refresh and changes)
• Work closely with Service Desk and specialist ICT teams to coordinate escalations, handovers and service continuity

What We're Looking For

You will bring:

• Experience providing Level 2 ICT or end user support in a service-driven environment
• Strong knowledge of Windows environments, Microsoft 365 and device management (Intune, SCCM or similar)
• Experience using ITSM tools (e.g. ServiceNow) with accurate documentation and attention to detail
• Strong troubleshooting skills with the ability to investigate and resolve non-routine technical issues
• A customer-focused mindset with strong communication skills, including supporting senior stakeholders
• Ability to prioritise and manage workload in a fast-paced environment
• Behaviours aligned with One AMSA values and ways of working
  
  

Desirable:

• Experience with mobile device management, collaboration tools and conferencing technologies
• Experience in government, regulated or safety-critical environments

For further details, please refer to the position description. Information about our terms and conditions of employment are contained in the AMSA Enterprise Agreement 2024 - 2027

What We Offer at AMSA

At AMSA, we support our people to do their best work through:

• Competitive remuneration and salary packaging options
• 15.4% employer superannuation contribution
• Generous leave entitlements with 20 days annual leave plus paid Christmas shutdown
• Paid parental leave with 18 weeks for primary and 14 weeks for secondary carers
• Wellbeing support including health reimbursements, flu vaccinations and an Employee Assistance Program for you and your family
• Flexible work including work from home arrangements
• Career development including training, study assistance, paid professional memberships
• Opportunity to connect, collaborate, and contribute through staff-led networks

One AMSA: Shaping Our Future Together

One AMSA is our commitment to creating a workplace that is safe, respectful and inclusive – where every employee feels valued, supported and empowered to contribute.  It shapes how we work together and ensures collaboration, trust, and shared purpose across AMSA.

How to Apply

To apply, visit the Careers at AMSA portal and click ‘Apply’ on the job listing before 11:55pm AEST on Wednesday 13th May 2026.

You will need to provide:

• A resume (maximum 3 pages)
• A cover letter (up to 300 words maximum)) outlining your suitability based on the key responsibilities and capabilities required for the role.

NOTE: Interviews will be held the week commencing 20 May 2026 with a start date of 1 July 2026.

For further information about the role, contact Tan Dunn, Director IT, on 0401 024 871 or tan.dunn@amsa.gov.au

For questions about the recruitment process, please contact recruitment@amsa.gov.au.

Applications from recruitment agencies will not be accepted, as AMSA recruitment is managed internally.

AMSA does not engage staff under the Public Service Act 1999. AMSA engages employees under the Australian Maritime Safety Authority Act 1990 and our remuneration arrangements are specific to AMSA.