ITSM / ServiceNow Administrator

$105,749 – $126,270 + 15.4% super

Canberra, Coffs Harbour, Brisbane or Melbourne

Ongoing | Full-time

• Own and administer AMSA’s ServiceNow platform, ensuring it effectively supports IT Service Management across a national organisation
• Configure and optimise ServiceNow workflows, service catalogue and reporting
• Flexible work options and generous leave including Christmas shutdown

About AMSA - Work with Purpose

Safe Seas. Clean Seas. Saving Lives.

At Australian Maritime Safety Authority (AMSA), every role contributes to our mission to protect lives, support safe maritime operations, and safeguard Australia’s marine environment.

We are Australia’s national agency responsible for maritime safety, marine environmental protection, and search and rescue coordination. Our work is enabled by strong digital, corporate and specialist capabilities that support operations nationwide.

With around 500 employees across Australia, AMSA offers meaningful careers in a complex, highly regulated environment with national impact. Learn more at amsa.gov.au.

About the Role

This role is responsible for the ongoing administration and improvement of AMSA’s ServiceNow platform, which underpins IT Service Management across the organisation. You will ensure the platform enables consistent, transparent and reliable service delivery.

Working closely with ICT operations, service desk, cyber security and infrastructure teams, you will translate operational requirements into effective platform configuration, reporting and service improvements.

In this role you will:

• Administer and configure the ServiceNow platform to support core ITSM processes including incident, request, problem, change, asset, configuration and knowledge management
• Design and maintain workflows, forms, catalogue items, notifications and automation to support efficient service delivery
• Develop dashboards and reporting to provide visibility of service performance, demand and trends
• Maintain accurate CMDB, asset and service data to support operational decision-making, reporting and audit requirements
• Support integrations with enterprise platforms in collaboration with ICT teams and vendors
• Maintain platform stability, documentation and compliance with AMSA security, risk and governance requirements, and contribute to ongoing improvement of ITSM capability

What We're Looking For

You will bring:

• Experience administering and configuring ServiceNow or an equivalent enterprise ITSM platform
• Strong understanding of IT Service Management processes and workflows (ITIL or equivalent)
• Experience configuring service catalogue, workflows, dashboards and reporting capabilities
• Strong data management skills, including maintaining CMDB, asset or configuration data integrity
• Experience working across technical teams to translate operational needs into system improvements
• Experience working in government, regulated or service-critical environments
• Understanding of integration concepts such as REST APIs or enterprise system integrations
• ServiceNow certification or equivalent ITSM platform experience
• Behaviours aligned with One AMSA values and ways of working
  
  

For further details, please refer to the position description. Information about our terms and conditions of employment are contained in the AMSA Enterprise Agreement 2024 - 2027

What We Offer at AMSA

At AMSA, we support our people to do their best work through:

• Competitive remuneration and salary packaging options
• 15.4% employer superannuation contribution
• Generous leave entitlements with 20 days annual leave plus paid Christmas shutdown
• Paid parental leave with 18 weeks for primary and 14 weeks for secondary carer
• Wellbeing support with health reimbursements, flu vaccinations and an Employee Assistance Program for you and your family
• Flexible work including work from home arrangements
• Career development including training, study assistance, paid professional membership
• Opportunity to connect, collaborate, and contribute through staff-led networks

One AMSA: Shaping Our Future Together

One AMSA is our commitment to creating a workplace that is safe, respectful and inclusive – where every employee feels valued, supported and empowered to contribute.  It shapes how we work together and ensures collaboration, trust, and shared purpose across AMSA.

How to Apply

To apply, visit the Careers at AMSA portal and click ‘Apply’ on the job listing before 11:55pm AEST on Wednesday 13th May 2026.

You will need to provide:

• A resume (maximum 3 pages)
• A cover letter (up to 300 words maximum) outlining your suitability based on the key responsibilities and capabilities required for the role.

NOTE: Interviews will be held the week commencing 20 May 2026 with a start date of 1 July 2026.

For further information about the role, contact Tan Dunn, Director IT, on 0401 024 871 o tan.dunn@amsa.gov.au

For questions about the recruitment process, please contact recruitment@amsa.gov.au.

Applications from recruitment agencies will not be accepted, as AMSA recruitment is managed internally.

AMSA does not engage staff under the Public Service Act 1999. AMSA engages employees under the Australian Maritime Safety Authority Act 1990 and our remuneration arrangements are specific to AMSA.